Community Support
Cost: Free
Features: Access to community forums, basic documentation.
Ideal for: Individual developers or small startups.
SLA: NA
Standard Support
Cost: $10/month - Billed Annually
Features:
- Customer Support
- Bug Request Support
Ideal for: Growing startups and small businesses.
SLA: 10 business days (Monday-Friday)
Enhanced Support
Cost: $100/month - Billed Annually
Features:
- Priority Customer Support
- Priority Bug Request Support
- Access to roadmap
- Feature Request Priority
- Integrations Request Priority
Ideal for: Medium-sized enterprises requiring frequent support.
SLA: 5 business days
Enterprise Support
Cost: $450/month
Features:
- 48-hour response SLA
- Access to beta features
- Comprehensive support for all Aortem Open Source products
- Premium access to our exclusive enterprise customer forum
- Early access to cutting-edge features
- Exclusive access to Partner/Reseller/Channel Program
Ideal for: Large organizations and enterprises with complex needs.
SLA: 48-hour